Retailers need to use technology to better enhance their customer service. That’s according to a study revealing there’s been too much of a focus on e-commerce platforms and that’s taken away from the in-store experience. The study identified that more than one-third of shoppers believe they are better connected to real-time information than in-store associates. Mark Thomson, retail industry director EMEA, Zebra Technologies who conducted the Global Shopper Study explained to ARN what issues retailers are facing.
Listen
UAE extends grace period for visa violators
Petrol and diesel prices to increase in November
Abu Dhabi sets standards for 'longevity' medicine centres
Abu Dhabi transitions US preclearance facility to Zayed International Airport
