RTA launches digital driving licence initiative

Supplied

Dubai's Roads and Transport Authority's 'Click and Drive' initiative has reduced the process of obtaining a driving licence from 12 to 7 steps, resulting in a 53 per cent drop in visits to driving institutes.

According to Mattar Al Tayer, Director-General, and Chairman of the Board of Executive Directors, the RTA is the first government entity in the world to offer such an integrated digital experience.

He also unveiled the region’s first mobile eyesight testing service, currently run by Al Jaber Optical, with the scope of the service set to expand to include other accredited service providers. The mobile eyesight test is operated in a vehicle at a time and place selected by the customer for an additional fee, enabling the instant renewal of the driver’s licence.

The service is accessible through prior booking via the support centre of Al Jaber Optical enabling the payment of fees and selecting of appointment dates. After the test, the customer can download the test result, renew the licence and receive an electronic or printed copy of the new licence.

"The initiative achieved high-performance indicators such as increasing customer satisfaction from 93 per cent to 97 per cent, improving the service delivery period from 87 per cent to 97 per cent, easing the use of service from 88 per cent to 94 per cent, and enhancing the accessibility of service from 90 per cent to 94 per cent," explained Al Tayer.

More from UAE

  • UAE President reaffirms support for Ukraine peace efforts

    The UAE's President His Highness Sheikh Mohamed bin Zayed Al Nahyan has reiterated commitment to backing all efforts aimed at reaching a peaceful resolution to the Ukraine conflict and continuing initiatives to ease its humanitarian impact.

  • UAE pledges additional $200m Sudan funding

    The UAE has pledged an additional $200 million (AED734 million) in humanitarian funding to Sudan, taking the overall total to $3.5 billion. The announcement was made at the High-Level Humanitarian Conference for the People of Sudan, in Addis Ababa.

  • UAE President welcomes Russia's First Deputy PM

    UAE President His Highness Sheikh Mohamed bin Zayed Al Nahyan met with Denis Manturov, First Deputy Prime Minister of the Russian Federation, in Abu Dhabi on Sunday.

  • UAE condemns attack on UNIFIL convoy in Lebanon

    The United Arab Emirates has strongly condemned the attack that set fire to a convoy of the United Nations Interim Force in Lebanon (UNIFIL), near Beirut Airport, which led to the injury of a member of the international force.